Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using the Kinviva Care website and service, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our service.

2. Service Description

Kinviva Care provides a supportive companion service that includes:

• AI-powered daily check-in calls for older adults
• Medication and appointment reminders
• Family notifications and updates

What Kinviva Care Is NOT:

• A medical or healthcare service
• An emergency response system
• A substitute for professional medical care
• A replacement for calling 911 in emergencies

3. Important Disclaimer

Kinviva Care is a supportive companion service and is not a medical, healthcare, or emergency service. It is not a substitute for professional medical care or for calling 911 in an emergency. Users are responsible for seeking appropriate medical attention for any health concerns. In case of emergency, always call 911.

4. User Eligibility

By using Kinviva Care, you represent that:

• You are at least 18 years old
• You have the authority to accept these terms
• If you are a caregiver, you have permission to act on behalf of the older adult
• All information you provide is accurate and truthful

5. User Responsibilities

You agree to:

• Provide accurate, complete information
• Maintain the confidentiality of your account credentials
• Use Kinviva Care in compliance with all applicable laws
• Not use Kinviva Care for any harmful, illegal, or deceptive purpose
• Immediately notify us of any unauthorized access

6. Privacy & Data Protection

Your use of Kinviva Care is governed by our Privacy Policy. By using the service, you consent to the collection and use of information as described in that policy.

7. Intellectual Property

All content on the Kinviva Care website and service—including text, graphics, logos, and software—is owned by or licensed to Kinviva Care and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or transmit content without our permission.

8. Limitation of Liability

To the fullest extent permitted by law, Kinviva Care is provided "as is" without warranties of any kind. Kinviva Care is not liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, revenue, or business opportunities
• Errors or omissions in service delivery
• Interruption or unavailability of the service

Our total liability is limited to the amount you paid for Kinviva Care in the 12 months preceding the claim.

9. No Medical Advice

Kinviva Care does not provide medical advice, diagnosis, or treatment. If you have concerns about health or medication, consult a healthcare professional. Kinviva Care reminders are supportive nudges, not medical instructions.

10. Termination

We may terminate your access to Kinviva Care immediately if you violate these terms or engage in harmful behavior. You may cancel your participation at any time by contacting us. Upon termination, your data will be handled according to our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes are effective immediately. Your continued use of Kinviva Care after posting changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of the United States, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in [Jurisdiction - to be specified].

13. Dispute Resolution

Before bringing any legal action, we encourage you to contact us at support@kinviva.ai to resolve disputes informally.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Kinviva Care regarding your use of the service and supersede all prior agreements.

15. Contact Information

For questions about these Terms of Service, contact us at:

Email: support@kinviva.ai
Address: Kinviva Care
(contact details to be updated)