Privacy Policy

Last updated: December 2024

1. Introduction

Kinviva Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

Information You Provide Directly:

• Contact Information: Full name, email address, phone number (when you submit the waitlist form)
• Demographic Information: Your role (family caregiver, older adult, care organization, etc.)
• Voluntary Messages: Any additional information you choose to share in the contact form
• Service Data (when you become a user): Information about your loved one's check-ins, medication adherence, health concerns, and family updates

Information Collected Automatically:

• Website Analytics: Pages visited, time spent, click behavior, device type, browser, IP address (via anonymized analytics)
• Cookies: We use minimal cookies for basic functionality (language preference, navigation state). No tracking cookies.

3. How We Use Your Information

We use the information we collect to:

• Contact you about your waitlist request and Kinviva Care updates
• Provide the Kinviva Care service (daily check-ins, reminders, family updates)
• Improve our service based on your feedback
• Ensure the security and integrity of our platform
• Comply with legal obligations

We do not:

• Sell your personal information to third parties
• Use your data for advertising or marketing purposes without consent
• Share sensitive health information outside of your care team (with your explicit permission)

4. Data Security

We take data security seriously. We use:

• Encryption for data in transit (SSL/TLS)
• Secure data storage practices
• Limited access controls (only authorized personnel)
• Regular security audits

Note: While we implement strong security measures, no system is 100% secure. We are committed to transparency if a breach occurs.

5. Sharing Your Information

We may share your information only in these circumstances:

• With your family members: If you are a senior using Kinviva Care, your family receives check-in summaries and alerts based on your preferences
• With care professionals: With your consent, we may share relevant information with your healthcare provider or care team
• Legal requirements: If required by law or court order
• Service providers: With vendors who help us run Kinviva Care (e.g., cloud hosting, email), under strict confidentiality agreements

We do not sell your information. Period.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request we correct inaccurate information
• Deletion: Request we delete your data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from non-essential communications

To exercise these rights, contact us at privacy@kinviva.ai

7. Children's Privacy

Kinviva Care is not intended for children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

9. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. By using Kinviva Care, you consent to this transfer.

10. Contact Us

Questions about this Privacy Policy? Contact us:

Email: privacy@kinviva.ai
Address: Kinviva Care
(contact details to be updated)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by updating the "Last updated" date and posting on this page. Your continued use of Kinviva Care constitutes acceptance of the updated policy.